Frequently Asked Questions (FAQs) – Cordenbleu
You can track your order using the tracking link sent to your email or SMS after your order is shipped.
Follow these steps:
Go to Track Order on our website.
Enter your Order ID and email/phone number.
Click Track to see the latest status of your shipment.
Follow these steps:
Contact our support team via email, WhatsApp, or Contact Us page.
Provide your Order ID, product name, and reason for return or exchange.
Our team will guide you through the return process.
Once we receive the item and inspect it, we will process your exchange or refund.
Yes, you can cancel or change your order within 24 hours of placing it (you can change this time as per your policy).
👉 To cancel or modify your order:
Contact our customer support team as soon as possible.
Provide your Order ID and the changes you want (cancel, size change, address update, etc.).
Our team will confirm if the order can be modified.
If your order is cancelled before shipping, the refund will be processed within 5–7 business days to your original payment method.
Payments Methods
💰 Cash on Delivery (COD)
You can pay in cash when your order is delivered to your doorstep. COD is available for selected locations.
💳 Online Payment (Razorpay Gateway)
You can securely pay online using Razorpay, which supports:
Credit Card
Debit Card
UPI (Google Pay, PhonePe, Paytm, etc.)
Net Banking
Wallets
All online payments are 100% secure and encrypted.
Yes, Cash on Delivery is available for selected PIN codes in India. Availability will be shown at checkout.
Yes. We use Razorpay, a trusted and secure payment gateway. All transactions are protected with industry-standard encryption.
Credit Cards
Debit Cards
UPI (Google Pay, PhonePe, Paytm, etc.)
Net Banking
Digital Wallets
If your payment fails:
Check your internet connection
Try again with a different payment method
If money is deducted but order not confirmed, contact our support team.
In rare cases, payment may be deducted without order confirmation. Please contact thefounder@cordenbleu.com with your payment details. Refunds for failed transactions are usually processed within 5–7 business days.
No, we do not charge any extra payment fees. You only pay the product price and shipping charges (if applicable).
Refunds are processed after we receive and inspect the returned product. The amount will be credited to your original payment method within 5–7 business days.
Exchanges & Returns
At Cordenbleu, you can request an exchange or return within 7 days of delivery.
Simply contact our customer support with your order number and reason for return/exchange, and our team will guide you through the process.
To be eligible for return or exchange:
The product must be unused and unwashed
All tags and original packaging must be intact
The item must be in original condition
Yes, you can exchange your product for a different size or color, subject to availability.
After we receive and inspect the returned product, refunds will be processed within 5 - 7 business days to your original payment method.
The following items cannot be returned or exchanged:
Used or washed products
Items without original tags or packaging
Customized or personalized products
Sale or discounted items (if mentioned)
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund.
You can contact us at:
📧 thefounder@cordenbleu.com
📞 9075517212
